Imagix Support

Need quick help? Follow our short visual guides for the most common actions.

Step-by-Step Walkthroughs

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Resetting Your Device

Restore your Imagix Crystal Ball to factory settings.

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Re-Pairing to a New Wi-Fi Network

Update your network connection in minutes.

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Imagix Device Updates

Make sure your Imagix runs the latest version.

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Changing Your Character

Switch from Ellie to Ember—or back again.

How to Talk with Ellie & Ember

Learn the rhythm of conversation with your magical companions — when to speak, when to listen, and how to keep the magic flowing.

Warranty & Support

Your Imagix Crystal Ball is built to last and backed by a one-year limited warranty from the date of purchase.

If something doesn’t seem right, our team is here to help. We’ll troubleshoot your device to get the magic flowing again.

For warranty details, including what’s covered and how to start a claim, visit the Warranty Page or contact Imagix Support through the app or at support@artificial-imagery.com.

Warranty Information