Shipping & Orders FAQ
Everything you need to know about how we process, ship, and handle orders placed on MyImagix.com from delivery timelines to returns and exchanges.
Ordering & Processing
How ordering works on MyImagix.com
Where do you ship from?
All orders placed on MyImagix.com are shipped through the Amazon Fulfillment Network (FBA). This means your order is packed and shipped directly from Amazon’s U.S. warehouses for fast, reliable delivery.
How long will my order take to arrive?
Orders usually ship within 1–2 business days.
- Standard: 3–5 business days
- Expedited: 2 business days
- Priority: 1 business day (where available)
Can I change or cancel my order?
Orders are processed quickly. To cancel or modify, contact support@artificial-imagery.com within 1 hour of purchase. After shipping, the order can only be handled through a return.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also check your order status anytime by logging into your MyImagix.com account or using the tracking number on Amazon’s tracking page.
Shipping & Delivery
Timelines, carriers, and destinations
Do you ship internationally?
Currently, MyImagix.com ships within the United States only. For international purchases, visit authorized retailers listed on our Retailers page.
What are your shipping rates?
Shipping costs are calculated at checkout based on your delivery location and chosen speed.
We occasionally offer free standard shipping promotions; join our newsletter to be notified.
Do you deliver to P.O. Boxes or APO/FPO addresses?
Yes, but only via Standard Shipping. Expedited or priority options require a physical street address.
What if my order hasn’t arrived?
If tracking shows delivered but you didn’t receive it:
- Check with neighbors or your building’s front desk.
- Look around your property.
- If still missing after 48 hours, email support@artificial-imagery.com with your order number.
We’ll investigate and issue a replacement or refund as needed.
Returns & Exchanges
Our 30-day return policy and how to start a return
What is your return policy?
We have a 30-day return policy from the date of delivery.
Returned products must be in like-new condition, with all original packaging, accessories, and serial labels intact.
You can start a return by contacting support@artificial-imagery.com with
your:
- Order number
- Serial number (found on the device bottom)
- Reason for return
Once authorized, you’ll receive an RMA number and return instructions.
Refunds are issued to your original payment method 5–10 business days after receipt.
How do I start a return?
Contact support@artificial-imagery.com with your:
- Order number
- Serial number (found on device bottom)
- Reason for return
You’ll receive an RMA number and instructions for secure shipping.
Who pays for return shipping?
Customers cover return shipping unless:
- You received the wrong item, or
- The product is defective or damaged on arrival.
Original shipping fees are nonrefundable.
What if my product arrives damaged or defective?
Notify us within 30 days. We’ll send a prepaid return label and ship a replacement or issue a full refund once inspected.
Do you offer exchanges?
Yes. Defective products within 30 days are replaced or refunded. After 30 days, issues are handled under our Limited Warranty.
Holiday & Gift Returns
Special policies for the holiday season
What is your holiday return window?
Orders placed between Nov 1 – Dec 24, 2025 can be returned until Jan 10, 2026.
How are gift returns handled?
Gift returns receive store credit (gift card) equal to the original purchase value.
Bundles must be returned as a complete set.
Are there items that can’t be returned?
Yes:
- Items marked Final Sale or As-Is
- Damaged, altered, or heavily used units
- Missing serial labels or mismatched serials
Additional Information
Other helpful details and support
What if my return is missing parts or shows wear?
We reserve the right to deduct the cost of missing accessories or apply a refurbishment fee if the item shows use beyond reasonable testing.