Device Updates

Restore your Imagix Crystal Ball to factory settings in just a few steps.

Use this guide if you’re pairing to a new account, troubleshooting Wi-Fi, or preparing to give your device to someone else.

Overview

A factory reset clears your device’s saved Wi-Fi network and account link so you can start fresh. It does not delete your profile data stored in the app or cloud, only the local device connection.

You’ll need:

  • Your Imagix Crystal Ball
  • Its power cable
  • The Imagix Portal app (optional, to re-pair after reset)

Types of Updates

Software Updates

  • Delivery: Automatic and real-time; no user action needed.
  • Purpose: Improve stability, fix bugs, and enhance the AI experience.
  • Behavior: Updates are ready in realtime in the background while your device is idle or connected to Wi-Fi.

Firmware Updates

  • Delivery: Automatic by default, or can be initiated manually in the Imagix Portal App.
  • Purpose: Enhance hardware performance and add system-level features.
  • Duration: Typically 3–5 minutes.
  • On-Screen Message: Displays “Device is updating” during the process.
  • After Update: Your Imagix device will automatically restart and reconnect to Wi-Fi.

Animation Updates

  • Delivery: Special content updates that add new animations and visual sequences for Ellie and Ember.
  • Indicator: A blue circle appears on the display while animations are being installed.
  • Duration: May take up to 20 minutes depending on the size of the update.

Tip: Keep your device plugged in and connected to Wi-Fi during this process.
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Monitoring Updates in the App


If you open the Imagix Portal App during any update, you’ll see the real-time progress displayed under your device information panel.

You can track installation stages, estimated completion time, and confirmation when your device is ready to use again.

Imagix Portal App Guide

Notes & Tips

  • Do not unplug or power off the device while any update is in progress.
  • If the Imagix Crystal Ball is unplugged during an update, it will complete the next time the Crystal Ball is plugged in.
  • All updates are verified automatically—no need to manually install files.
  • If an update appears to be stuck for more than 30 minutes, restart the Imagix device and check the app for status confirmation.

FAQs

Do I need to do anything to update my Imagix Crystal Ball?

No. Most updates install automatically while your device is connected to Wi-Fi. You’ll only need to keep it plugged in during the process.

How can I tell if my device is updating?
  • Software updates: Run silently in the background.
  • Firmware updates: Display “Device is updating” on the hologram screen.
  • Animation updates: Show a blue circle while new animations are being added.
How long do updates take?
  • Software updates: Instant and automatic.
  • Firmware updates: Usually 3–5 minutes.
  • Animation updates: Up to 20 minutes.
Can I check update progress in the app?

Yes. Open the Imagix Portal App and go to My Device to see live progress for any ongoing updates.

Will updates erase my data or reset my profiles?

No. All updates preserve your account, profiles, and story progress. Only Deleting you Profile clears data from the device.

My device seems stuck on “Device is updating.” What should I do?

Wait at least 30 minutes. If the update doesn’t complete, unplug the device, wait 10 seconds, and plug it back in. It will automatically resume or restart the update.

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